Privacy Policy

Cascais Exclusive, with registered office and tax number (NIPC) 514492678, is the owner of the domain www.cascaisexclusive.com, where its website is hosted.

Cascais Exclusive is committed to protecting the privacy and personal data of its clients and website users, and has accordingly drawn up and adopted this policy and the practices described here.

This privacy policy explains how your personal data is collected and processed, so we recommend that you read it to understand the conditions under which your personal data is collected and used.

Our privacy policy complies with applicable Portuguese legislation, namely Law no. 58/2019, of 8 August, on the Protection of Personal Data, other applicable national laws, and the European General Data Protection Regulation 2016/679, of 27 April ("GDPR"). Data protection legislation is subject to revision, so we recommend that users regularly review our privacy statement. This website complies with national and EU legislation. Portuguese courts have exclusive jurisdiction over any dispute arising from the use of this website.

1. What does this policy cover?

1.1. This Privacy Policy explains how we collect and process the personal data required to provide the services available through the website.

1.2. Examples of these services include subscribing to newsletters or contacting us to request information about buying or selling a property, or job applications, among others.

1.3. The aim is for these services to be provided quickly and smoothly, and this policy describes the practices adopted to that end.

2. What is personal data?

2.1. Personal data is any information relating to a person that identifies them, or makes them identifiable, regardless of the nature or medium of the information, including a person's voice and image.

2.2. Examples of personal data we collect include first name, last name, email address, and phone or mobile number.

2.3. "Identifiable" means a person who can be identified, directly or indirectly, in particular by reference to an identification number or to other elements specific to their physical, physiological, mental, economic, cultural or social identity.

3. How will we use your personal data?

3.1. Cascais Exclusive will use the personal data you provide us with for the following purposes:

• To review and respond to your messages, customer support requests and requests for information about buying or selling a property;
• To review and follow up on your application to work with Cascais Exclusive;
• To send you newsletters or other publications you have requested and/or that may be of interest to you;
• For website management operations;
• To keep a record of your contact details;
• For business purposes, such as data analysis and audits;
• To prevent fraud and secure our information systems;
• To adapt, improve and modify our services, namely by identifying usage trends, or to determine the effectiveness of promotional campaigns.

3.2. These personal data processing operations are an essential tool for your satisfaction and for Cascais Exclusive's activity, and are carried out in accordance with applicable law and best practices.

3.3. Your personal data will not be reused for other purposes that have not been previously identified or that bear no relation to the purposes for which it was originally collected.

4. What is the legal basis for processing the personal data we collect?

4.1. The personal data processed by Cascais Exclusive has specific legal bases, depending on the purpose it serves.

4.2. The table below shows the legal basis for each of the purposes identified above:

5. How do we collect your personal data?

5.1. We collect your personal data through the forms on the website, as well as through the website itself and its communication with your device, and through email messages you send us.

5.2. Your personal data is collected through your device in the following ways:

• Through your contact request;
• Through form submissions;
• Through your newsletter subscription;
• Through your browser;
• Through cookies.

5.3. Cascais Exclusive is committed to processing your data lawfully and legitimately.

5.4. Cascais Exclusive will not sell, rent, or share your personal data with third parties, except in the cases clearly identified in this Privacy Policy (see Section 9 to find out how).

5.5. Cascais Exclusive's services are not directed at minors, and personal data of minors is not intentionally processed.

6. What are cookies?

6.1. Cookies are small information files that help identify your browser and can store information, such as user settings and preferences.

6.2. Cascais Exclusive may store cookies on your device to personalize and facilitate browsing as much as possible, and also for troubleshooting, statistics, quality assurance, and to monitor system security.

6.3. With the exception of cookies specifically necessary for the website's performance, the storage of other cookies will always depend on the user's acceptance and consent, and this consent may be withdrawn at any time through your browser's specific tools.

6.4. To learn more about the cookies we use, please see our Cookie Policy.

7. How do we protect your personal data?

7.1. Your personal data is kept secure through the adoption of various technical and organizational security measures, which ensure that only staff who need to access personal data can do so, in accordance with rules created for that purpose.

7.2. To protect your personal data, we only work with data center providers who offer us adequate, documented security measures, including guarantees that your personal data is stored on servers maintained in controlled environments with limited access.

7.3. Similarly, when you browse the website, we protect your data with encryption, such as Hyper Text Transfer Protocol Secure (HTTPS), an internet protocol designed to enable secure communication between devices and servers worldwide. HTTPS emerged as an evolution of its predecessor, HTTP, and the difference between them is that HTTPS encrypts communication between devices.

7.4. Although we take the care and precautions we consider appropriate to protect the personal data you provide and that we collect, it should be understood that no security system is impenetrable.

8. How can you exercise your rights

8.1. The law grants you the right to ask us to exercise the following rights:

• Access — the right to obtain confirmation as to whether or not personal data concerning you is being processed and, if so, the right to access your personal data;
• Rectification — the right to obtain the rectification of inaccurate personal data concerning you, and to have incomplete personal data completed;
• Erasure — the right to obtain the erasure of your personal data where one of the grounds set out in the legislation applies;
• Restriction of processing — the right to obtain restriction of processing where one of the situations set out in the legislation applies;
• Objection — the right to object at any time to the processing of personal data concerning you;
• Portability — the right to receive personal data concerning you in a structured, commonly used and machine-readable format.

8.2. You also have the right to lodge a complaint with the competent supervisory authority (in Portugal, the Comissão Nacional de Proteção de Dados, at www.cnpd.pt).

8.3. To exercise the rights listed above, please contact Cascais Exclusive at the following email address: susana@cascaisexclusive.com.

8.4. If you ask us to delete some or all of your personal data, we may be unable to provide some of the requested services, and Cascais Exclusive will retain only the personal data necessary to comply with the legal obligations to which it is bound.

9. When do we disclose data to third parties?

9.1. Cascais Exclusive may use third parties to provide certain services, such as maintenance, technical support, marketing, billing or payment management, and these third parties may have access to some personal data, namely the data necessary for the contracted purposes.

9.2. Cascais Exclusive ensures that any entities with access to data are trustworthy and offer high standards of protection, and is never given more data than is necessary to provide the contracted service, while remaining responsible for the personal data made available.

9.3. Cascais Exclusive may also disclose data to third parties in connection with investigations, inquiries and judicial and/or administrative proceedings or similar matters, provided this is duly ordered by a court order to that effect.

10. Third-party websites

10.1. The website may contain links to other websites, which may collect and process your personal data; such processing is the sole responsibility of the owners of those websites, and Cascais Exclusive bears no responsibility for their policies and/or practices.

11. Data transfers outside the European Union

11.1. Should data transfers to third countries outside the European Union occur, Cascais Exclusive will comply with the applicable legal rules, in particular with regard to the adequacy of the destination country's data protection standards and the requirements applicable to such transfers, and personal data will not be transferred to jurisdictions that do not offer adequate security and protection guarantees.

12. Minors

12.1. The website is not directed at persons under 16 years of age, and we ask that such minors do not provide us with personal data through the website, application, social networks and social media, or email.

13. Sensitive personal data

13.1. Cascais Exclusive kindly asks that you do not send us, or otherwise disclose to us, any sensitive personal data, meaning information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a natural person's sex life or sexual orientation.

13.2. If you nonetheless send us or disclose to us such categories of personal data, it will be deleted immediately.

14. Changes to this privacy policy

14.1. Cascais Exclusive reserves the right to adjust or change this Privacy Policy at any time, and such changes will be publicized.

15. Our contact details

15.1. If you have any questions regarding this Privacy Policy, please contact us in writing at susana@cascaisexclusive.com.